Operations

A parts operations team, built from zero

Selling OEM parts internationally is mostly operations: matching parts, buying them, shipping across borders and answering technical questions. We hire the team for it, train it on our systems and supervise it every day. You get a working operation, not a hiring problem.

Talk to us →How we build it

7roles we staff and train, each with its own view of the system
5hubs in our supply and logistics network
130+countries our projects ship to

From zero

How we build the team

Every step of the order chain needs people who know parts. We find them, teach them and stay responsible for how they work.

01
Hire
We recruit people for every role in the chain: client managers, supplier managers, senior staff and supervisors.
02
Train
On OEM catalogs, VIN and frame data, supersessions, suppliers and the systems they will work in.
03
Launch
The team starts on live orders with a playbook for every step, from the first request to delivery.
04
Supervise
Daily quality control, workload and error tracking. Repeated problems become fixes in the platform.

0worries for you. You don’t hire, train or manage anyone. That’s our job.

The order chain

Fourteen steps your team runs

We train the team on every step of the same chain and give each phase a clear owner. Leads find any order, customer or payment from one search and see where it stands.

Before the orderClient Manager
1. 01Part-matching request
2. 02Vehicle ID
3. 03Part match
4. 04Price
OrderQuality Controller
1. 05Payment
2. 06Order check
SupplySupplier Manager
1. 07Supplier
2. 08Purchasing
3. 09Warehouse
DeliveryLogistics Coordinator
1. 10Consolidation
2. 11Customs
3. 12Carrier
After deliveryClient Manager
1. 13Support
2. 14Analytics

Suppliers

Supplier data is infrastructure

Supplier data decides what we can sell, at what price, how fast and how it ships. So supplier feeds go straight into catalog, pricing, shipping and purchasing, and the team works from live data, not spreadsheets.

Supplier fieldUsed by

StockCatalog · Purchasing

MSRP and price changesPricing

Purchase costPricing · Margin

Weight and dimensionsShipping

SupersessionCatalog · Search

Lead timeStorefront · Support

01 · Purchasing

Orders checked before they’re bought

The team checks part number, supersession and stock before a supplier is paid.

02 · Purchasing

Suppliers chosen on data

Stock, cost and lead time decide where the team buys, not habit.

03 · Purchasing

Exceptions go to trained specialists

Discontinued parts, changed numbers, delays and split shipments follow a set playbook.

Pricing

Prices set by rules, not by hand

OEM prices move whenever a manufacturer updates a list or a currency shifts. Each brand and market has its own rules, and the system applies them to every part, so nobody on the team retypes a price.

01
MSRPManufacturer list price, kept current
02
Exchange rateConverted to the store currency
03
MarginRule per brand and market
04
Store priceWhat the customer sees
05
DiscountFixed or percentage, by rule
06
Promo priceStarts and ends on schedule
07
ShippingFrom weight, dimensions and destination

Logistics

One network, five hubs

Parts come from suppliers in Asia and Europe and go to customers in 130+ countries. Five hubs let the team buy close to the manufacturer and ship by the most sensible route, with country and carrier rules built into the system.

1
EuropeConsolidation and distribution
2
UAERoute for the Gulf region
3
ThailandHome base, Phuket
4
South KoreaHyundai, Kia and Mobis supply
5
JapanJapanese OEM supply

ConsolidationSeveral suppliers, one shipment, when it saves time and money.

CustomsPaperwork and duties by each country’s rules.

Dangerous goodsBatteries, fluids and other restricted items are flagged and routed.

Carrier limitsWeight, size and content checked before a carrier is chosen.

Country requirementsSome parts can’t go to some countries. The system knows which.

Weight and dimensionsShipping is priced from real package data.

PaymentsStripe, PayPal, Apple Pay, Google Pay and bank transfer, each payment tied to its order in the same system.

Parts support

Support that speaks OEM

Most parts questions are technical. We train specialists on catalogs, VIN and frame data and supersessions until customers get a straight answer, not a ticket number.

Identification

Which part is it, from a photo, an old number or a description?

Compatibility

Will it fit this VIN, frame, model year or market?

Supersessions

The number changed. Is it still the same part?

Backorders

Out at the supplier: when will it arrive, and what are the options?

Customs

Duties, paperwork and border delays, explained.

2,000–3,000part-matching requests a day, with specialists in the loop.How Parts Agent helps →

Roles

A team structure that works from day one

We hire and train people for every role, from the manager answering a customer to the head of operations watching the numbers. Each role gets its own view of the system.

01Client ManagerCustomer requests, quotes and follow-up, from first message to delivery.
02Parts SpecialistVIN and frame decoding, fitment checks and supersessions.
03Supplier ManagerPurchasing, stock, prices and lead times with suppliers.
04Logistics CoordinatorConsolidation, customs paperwork, carriers and tracking.
05Quality ControllerChecks orders before purchase and reviews errors after.
06Team LeadDaily workload, coaching and the quality of the team’s work.
07Head of OperationsProcesses, playbooks and the numbers across every team.
One platformEvery role works in the same system, with access set to the job: full, limited or read-only.